Support
Watching support is for parents and guardians. Children should ask a parent to write to us.
Contact
- Product help: support@anajyo.com
- Privacy and deletion: privacy@anajyo.com
- Security reports: privacy@anajyo.com
We aim to reply within 5 business days, and within 30 days for privacy and deletion requests.
What to include
- The parent email on the account.
- Parent phone or child phone, and the Android version if the issue is on a device.
- What you expected and what happened.
- Whether Watching is still the Home app on the child device.
Never send a parent PIN, a one-time sign-in code, a pairing code, or a screenshot that shows those. We will not ask for them. Anyone who asks you for a PIN or a pairing code is not Watching support.
Before you write
- Time limits need Usage Access, and the quiz screen needs permission to display over other apps.
- A child device that is offline keeps the last rules. It cannot receive a new rule until it is online.
- Sign-out does not delete the family. Use Delete account for that.
- If a video lesson fails, the child should still be able to take the on-device quiz.
Watching cannot place an emergency call for you. Use the phone app or local emergency services.