Delete your Watching account
You can delete a Watching family yourself, or ask Anajyo to delete it if you cannot open the app. This page is the public deletion link for Google Play. It does not ask you to create a new account.
Deletion is permanent. Child devices lose their rules and will need to be paired again if you start over. Phone and emergency access on the device are not provided by Watching after you remove the app.
Delete in the app
- Open Watching on the parent phone and sign in.
- Open Account.
- Choose Delete family.
- Type DELETE and confirm.
That action calls our deletion service. It removes the family, child profiles, paired-device records, usage, and quiz history we store in the cloud, removes the device sign-in users we created, and sends paired devices a message to wipe local policy and learning data.
Signing out is not deletion. Unpairing one phone removes that device only.
Request deletion without the app
Email privacy@anajyo.com from the parent email address on the account. Use the subject “Delete Watching account”. Include the email you used to sign in. Do not include your PIN, a one-time code, or a pairing code.
We confirm the request by replying to that email. We aim to delete the account within 30 days, and sooner when the request is clear. If you no longer control the email, tell us from an address you do control and we will explain what extra confirmation we need. We will not delete a family on a request from a child or from someone who cannot show they are the parent.
What is deleted
- Parent Firebase sign-in for that account, and the family link on the user profile.
- Child profiles, nicknames, rules, usage days, quiz attempts, and skill summaries stored for that family.
- Pairing codes and child device sign-in users we created.
- Local copies on a paired device, once the device receives the deletion message or comes online.
What can remain, and why
- Crash reports already received by Google Crashlytics, for Google’s limited diagnostic retention. They are not a family archive and are not used for ads.
- Email delivery logs at Resend for the sign-in messages we already sent, under Resend’s own retention.
- Data on a child device that stays offline or has Watching removed before the wipe message arrives. Remove the app or reconnect it once so the wipe can finish.
- Records we must keep to resolve a security incident, prevent fraud, or meet a legal duty. We keep only what that duty requires, then delete it.
More detail is in the Privacy Policy. Help: support@anajyo.com.